LEAD REVIEW

Return & Refund Policy

This policy outlines the Janileads procedure for lead reviews, replacement credits, and refund-related questions.

1. Lead Review and Flagging

Janileads provides a process for clients to flag specific commercial cleaning leads for quality review. Submit the lead details and the reason for the concern to your account manager or office@janileads.com within 24 hours of receipt unless your written agreement states another timeframe.

2. Eligibility for Credits or Refunds

A lead may qualify for review when it falls into one of the following documented scenarios:

  • Invalid contact information, such as a disconnected number or completely invalid email address.
  • Wrong person or service, where the contact has no connection to the business or is not seeking the agreed commercial cleaning service.
  • A duplicate lead supplied by Janileads within the prior 30 days.
  • A filter mismatch, such as a prospect outside the agreed territory or a residential opportunity where the agreed campaign is commercial only.

3. Non-Refundable Scenarios

  • A reachable prospect decides not to hire after a conversation.
  • Aged lead data sold on an as-is basis.
  • A live transfer that remains connected beyond the agreed buffer time.
  • An inability to contact a lead when the contact information is verified as correct.

4. Refund Procedure

After a lead is flagged, our quality-assurance team reviews the available information, which may include call records or contact-data verification. When a lead is deemed invalid under the agreed criteria, an account credit may be issued for future lead purchases. Reviews typically take 2–7 business days, and quality-review decisions are final.

5. Policy Changes and Contact

We may revise this policy by posting an updated version here. For questions about a specific lead or this policy, contact Janileads at +1 (646) 694-8464 or office@janileads.com.

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